Increasingly, activists and change agents are using their own personal stories as a way to awaken leadership in others. Stories speak the language of emotion, the language of the heart. They not only teach us how to act, but also inspire us with the courage to act. Our stories help us translate our values into action by accessing our emotions.
Tag Archives: health care improvement
The tyranny of Norman doors
Through their design, objects subtly communicate instructions on how they should be used. Certain handles just feel like they should be pushed, and others pulled. Bad design sends us signals that are confusing.
Hello, hello
I thought even more about the fact that he said hello at all, and how that made me feel. Saying hello can seem like a token transaction, but really it’s a way to let others know that we see them. My shoulders loosened. I was reminded of the importance of kindness.
Getting off on the wrong foot
“Louis, this feels like the beginning of a beautiful friendship” says Humphry Bogart as Rick Blaine in Casablanca. I don’t recall what Louis had said or done to prompt Bogie’s remark, but it certainly wasn’t whatever happened to me today when my son’s new doctor’s office called. Walking to the bus on my way home from work, …