Increasingly, activists and change agents are using their own personal stories as a way to awaken leadership in others. Stories speak the language of emotion, the language of the heart. They not only teach us how to act, but also inspire us with the courage to act. Our stories help us translate our values into action by accessing our emotions.
Through their design, objects subtly communicate instructions on how they should be used. Certain handles just feel like they should be pushed, and others pulled. Bad design sends us signals that are confusing.
I thought even more about the fact that he said hello at all, and how that made me feel. Saying hello can seem like a token transaction, but really it's a way to let others know that we see them. My shoulders loosened. I was reminded of the importance of kindness.